Student Services Hub Manager

This is an exciting chance to be part of a progressive and cutting-edge University in a beautiful location, where we put students at the heart of everything we do and where you can really make a difference. You will be part of a Student Services team committed to streamlining access to support and delivering an outstanding service that allows students to receive specialist advice and guidance at every stage of their journey.

Offering the best experience possible is a key priority for the University and we are focused on providing this to ensure successful academic outcomes. You will be responsible for managing the delivery and development of the Student Hub and overseeing the Student Financial Support team in providing high quality guidance and advice to students and staff.

An exceptional customer experience can come in many forms. We value the diverse perspectives that exist outside of higher education, and the impact they could have on our student experience. If you believe in a human-centred approach to experience and service design, and are committed to building an inclusive, supportive working environment, we encourage you to apply. You should also apply if the following describes your experience:

• You are passionate about delivering excellent customer experience for our students.
• You have a track record of driving change and improvement for users in complex environments.
• You’re an exceptional leader of customer service teams, with the ability to balance and manage competing priorities.
• You work in collaborative and open ways and build strong and meaningful stakeholder relationships.
• You have experience of overseeing improvements in customer communications and digital content.
• You are creative with an enthusiasm for using innovative technology and are committed to evaluating services and practices to ensure continuous improvement.
• You problem solve and plan work flow to maximise effectiveness, at times working on projects outside of your own area of responsibility or expertise.

For an informal discussion about the role, please contact: 

debbie.fuge@plymouth.ac.uk, Student Support and Experience Manager or

neil.gillett@plymouth.ac.uk, Head of Student Services.

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

Interviews are likely to take place week commencing Monday 9^th December 2024 and you will be notified if you have been shortlisted or not.

This is a full-time, permanent position, working 37 hours a week.

Remote working is available up to 2 days a week.

Our Offer

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits/support mechanisms, including ongoing development opportunities, flexible working, staff networks and enhanced maternity, paternity and adoption leave.

A summary of our comprehensive benefits can be viewed here.

Additional Information

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

Advert information