Operations Administrator (0.4 FTE)

Part Time (14.8 hours, 0.4 FTE)

Location: Birmingham Campus

The Institute of Inner City Learning (IICL) is looking for an Operations Administrator to join our Birmingham campus on a part-time, permanent contract, working 14.8 hours per week across the weekend.

THE ROLE

The post is concerned with the delivery of a front-facing support service and behind the scenes administrative support, playing an integral role in delivering an excellent customer and administrative service. The post holder will be expected to work effectively and pro-actively without constant supervision. An essential part of the role will be to support the Campus in its front of house and administrative needs. In order to deliver an effective customer-focused service, flexibility in terms of work, and team support will be vital.

The post holder will need to be focused on delivering high quality standards in service and will be expected to have sound knowledge of processes and procedures relating to the Campus’ administration as well as a good working knowledge of the broader aims and objectives of the UWTSD.

MAIN DUTIES

The role includes, but is not restricted to, the following:

• Maintaining effective and professional communication channels
• Providing and maintaining an effective reception and/or helpdesk service for all clients
• Being responsible for maintaining operational documentation accurately
• Undertaking Event, Conference and Room Booking administration and support, including the issuing of function sheets
• Meeting and greeting contractors and internal and external customers for day to day business and functions
• Processing incoming and outgoing mail / deliveries
• Providing administrative support, car parking availability and general site information
• Being responsible for sending mail shots and other marketing materials as required
• Providing support as required for the finance function such as purchase orders, processing / matching supplier invoices, raising internal / external invoices, quotations for approval by nominated individuals and analysing figures

REQUIREMENTS

You should have:

• A good level of general education
• Previous experience in providing high quality administrative support
• Evidence of providing high quality customer service
• Ability to demonstrate effective organisational skills
• Good interpersonal and communication skills with the ability to communicate effectively at all levels
• Ability to apply attention to detail
• Knowledge of Microsoft Office packages inc. experience of using these programs in a working environment

Please view the Job Description for further details, where you will also find a list of the essential and desirable ‘Person Specification’ criteria.

BENEFITS

Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:

• Generous Annual leave entitlement of 28 days annual leave per year (plus 8 bank holidays & 4 University closure days) (Pro-rata for this role)
• Competitive pay and pay progression
• Pension scheme membership from USS to provide benefits for you and your family, with an employer contribution of 22%

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Closing date: 3^rd October 2024 at 11:59pm

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