Helpdesk Analyst and Administrator
HRUC
| Location: | Twickenham |
|---|---|
| Salary: | £25,928 to £29,815 per annum, inclusive of London Weighting |
| Hours: | Full Time |
| Contract Type: | Permanent |
| Placed On: | 13th January 2025 |
|---|---|
| Closes: | 2nd February 2025 |
| Job Ref: | 100515-R |
We are recruiting for a Helpdesk Analyst and Administrator based at Richmond campus
The postholder will act as the first point of contact for customers reporting incidents, requesting information, requesting access, or requesting other IT services. They will receive and handle requests following agreed procedures and promptly escalate calls to team members as appropriate.
The role is full-time, 36 hours per week, for 52 weeks per year.
Richmond upon Thames College is part of the Harrow, Richmond and Uxbridge College Group (HRUC) and is one of London’s most successful Further Education Colleges providing education and training to 16-19 year old’s and adults from across Richmond, London and Surrey, for over 80 years. We have opened a new building in 2020 and a brand-new technology-focused STEM Centre in September 2024.
At HRUC we offer free onsite parking, wellbeing programme, cycling to work scheme, among other company benefits. This exciting and innovative new learning environment is located within the grounds of the current college site, so remains convenient for public transport links – it is adjacent to the A316 and just a short walk from Twickenham rail station and a number of regular London bus routes.
The College is committed to the Safeguarding of all students and children, actively promoting the welfare of children. It is an offence to apply for this role if the applicant is barred from engaging in regulated activity with children.
A number of Safeguarding vetting checks will be undertaken on all successful candidates prior to commencement in post.
This post is not exempt from the Rehabilitation of Offenders Act (ROA) 1974 or amendments made (Exceptions Order 1975 (amended 2013 & 2020))
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