Location: | Glasgow |
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Salary: | £48,350 to £56,021 per annum |
Hours: | Full Time |
Contract Type: | Fixed-Term/Contract |
Placed On: | 9th September 2024 |
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Closes: | 30th September 2024 |
Job Ref: | 154692 |
This post is full-time (35 hours per week) and fixed term for up to 31 July 2027.
The University of Glasgow has been changing the world for more than 573 years, and today we are one of the world's top 100 universities. We are delighted to have recently been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
An exciting opportunity has arisen for a Service Excellence Analytics Lead to work within the University's S&P Planning, Insight, and Analytics Team.
The Service Excellence Analytics Lead is a critical component of the Service Excellence Programme and will lead the analysis and insight to drive improvements in our service provision across University Services. Providing professional, specialised, and technical expertise on all aspects of Service Performance data whilst leading advice and guidance to a range of senior University stakeholders.
Delivery focus is essential, and the role will require generating ideas, finding solutions, and establishing a new Service Excellence data platform that will be used to create University-wide impact.
Closing Date: 30 September 2024
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
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