Information Assistant (12 months FTC)

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.

The combined university is one of the largest suppliers of the health workforce in the capital, as well as one of the largest higher education destinations for London students.

Combining a breadth of disciplines across health, business, law, creativity, communications, science and technology, we are creating a ‘health powerhouse’ for students, researchers, the NHS and partners in uniting a world-leading specialist health university. We are now one of the UK’s largest health educators, where staff and students have access to an expanded team of brilliant academic and professional services colleagues, combined resources and facilities and more interdisciplinary opportunities.

The merger creates opportunities to generate significant change in the world of healthcare including changes to treatment, population health monitoring, workforce development and leadership, policy, and advocacy.

Background

City St. George’s Library service provides support to students, staff and the wider University community, with user support delivered both online and at our library help desks. Library Services hold Customer Service Excellence accreditation. We are seeking to recruit an Information Assistant to join our User Services team. The role will be based at our Northampton Square Library, located at City St George’s Clerkenwell campus.

Responsibilities

The Information Assistant role involves duties in either the Academic Services, Content & Discovery Services or User Services team and the delivery of circulation and enquiry services to library users. This role is based in our User Services team at the Northampton Square Library. Duties include handling circulation transactions and enquiries at the library help desk, helping maintain the library study environment and supporting our online enquiry service.  Regular tasks will also include using the library management system to oversee circulation procedures and other online systems to deliver user support and library service tasks.  You will also participate in Operational and Project groups to support delivery of the library operational plan.

Person Specification

The successful candidate will offer excellent customer service and will possess good verbal and written communication skills. You will be familiar with using libraries and library resources and able to utilize information technology to a high standard, including web technologies and social media. You will be capable of working effectively in a team as well as individually and able to organize and prioritise your own workload. The ability to deliver work with a high degree of accuracy and meet deadlines is an important element in this role.

Additional Information

City St. George's offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for applications: 20 August 2024 at 11:59pm

Interviews are scheduled: 6th September 2024.

City St. George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St. George's operates a guaranteed interview scheme for disabled applicants.

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