Student Case Team Administrator

The University Student Case Team Administrator plays a pivotal role in supporting the student experience by managing cases related to student support and wellbeing, appeals, complaints and student conduct as well as overseeing our colleagues delivering front line services such as the faculty reception area.  This position involves handling sensitive and complex issues with a high degree of professionalism, confidentiality, and empathy. You will have excellent organisational, communication, and problem-solving skills to ensure efficient resolution for students and colleagues.

You will be working alongside another Case Team Administrator under the direction of a Team Leader, and you will have supervisory responsibilities for the faculty Assistant Administrators.  You will work closely with our students and academics to ensure each student is supported to enhance their university experience.

You will be a confident communicator with the ability to work in an ever-changing busy environment. You will deal with queries from students and academic staff and be flexible to problem solve and seek process improvements as you work.

The role is based on the main University of Plymouth campus and we can offer flexible working arrangements to enable an enhanced work/life balance. In addition, we offer continued development within the role and across the Faculty to support you and the whole professional service team to deliver excellence and continuous improvement across our service.

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

For an informal discussion to find out more about the role then please contact:

Nicola Cherrett; by email at nicola.cherrett@plymouth.ac.uk

Interviews are likely to take place week commencing Monday 26 August 2024 and you will be notified if you have been shortlisted or not.

This is a full-time position working 37 hours per week on a permanent basis.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits/support mechanisms, including ongoing development opportunities, flexible working, staff networks and enhanced maternity, paternity and adoption leave.

A summary of our comprehensive benefits can be viewed here.

Remote working is available up to 1 days a week.

Closing date: 12 midnight, Sunday 11 August 2024

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our Equality, Diversity and Inclusion webpages.

We particularly welcome applicants from under-represented communities at the University of Plymouth, such as carers/parents, people with disabilities, ethnically diverse, LGBT+, and people from all socio-economic backgrounds.

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