Gift Accounting and Administration Assistant

Are you passionate about providing first class support to a busy and fast-passed fundraising division? Do you enjoy building strong professional relationships? Are you motivated by processes and have a key eye for detail?

The Advancement Division at Imperial is looking for an enthusiastic and committed Gift Administration Assistant to join the Gift Accounting and Administration team.

You will work extensively with fundraisers and Operations colleagues, along with internal and external stakeholders. You will be responsible for the accurate and timely recording, processing and acknowledgment of donations received by Imperial, liaising with frontline fundraisers to provide the highest standards of donor care and financial record keeping.

Duties and responsibilities

• Process donations received in support of Imperial, ensuring that they are properly recorded in our CRM system, Raiser’s Edge, and applied in accordance with the donors’ wishes.
• Securely process credit card donations received either through the post, online or over the phone.
• Help preparing direct debit AUDDIS and collection files from Advancement’s CRM system, Raiser’s Edge.
• Prepare acknowledgement letters to donors from agreed templates and send out daily.
• Produce tax receipts for donors on request and maintain electronic records.
• Support the Gift aid claim process by checking that Gift aid declarations are available and donations are eligible.
• Update the documented processes if changes have been agreed or new processes are introduced.
• Work closely with other teams within Operations to streamline and continuously improve established processes.
• Ensure all donation and data capture devices adhere to PCI compliance, Data Protection and Gift Aid validation rules.
• Monitor the Gift Accounting inbox, responding to enquiries from internal and external stakeholders, including potential donors when appropriate, and distributing emails to relevant team members as appropriate.

Essential requirements

• Significant experience using a relational or membership database, ideally Raisers Edge, to record and retrieve data.
• Excellent standards of accuracy, consistency and attention to detail.
• Excellent numeracy skills.
• Excellent written and verbal communication skills.
• Experience of providing high quality customer service.
• Strong interpersonal skills and ability to develop and maintain excellent working relationships at all levels internally and externally.
• Flexibility to adapt to changing demands.
• Ability to work as part of a tightly knit team, being willing to be flexible to support colleagues in a busy environment.

Further information

This is a full time and open-ended position (permanent). The successful candidate will be able to demonstrate relevant experience in building strong relationships, good attention to detail and a can-do attitude.

The Advancement Division at Imperial has set out to define the values and behaviours we aspire to uphold, so as to create an inclusive, collaborative and successful working culture.

For more information please contact Marta Bel, Head of Gift Accounting on m.bel@imperial.ac.uk

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