Visitor Services Assistant

The Role and Department

This is a great opportunity to work in our amazing museums and heritage buildings. Our Visitor Services Assistants are essential to providing our visitors with an excellent, memorable visitor experience. You will be customer focused and confident speaking with people, sharing information and answering enquiries. You will proactively greet visitors and support them in making the most of their visit. This could include supporting visitors making bookings, (online and in-person) using the self-service cafe, making purchases from our shop, finding their way around our galleries and providing introductory information about exhibitions. You will assist in the safety and security of our visitors, collections and our buildings in which we work. You will support events such as exhibition openings, school visits and community engagement activities, as well as assi st in data collection and social media content.

The post is based at our reception desks and gallery spaces and you will work across our venues, primarily at the Oriental Museum and Palace Green Library, which is home to the World Heritage Site visitor centre, Cosin’s Library, the Museum of Archaeology and the Castle.

You will be part of the Customer Services team within the University Library and Collections (ULC) department, leading on customer experience across our libraries and visitor attractions. ULC provide spaces, collections, expertise and services (in person and online) supporting education, research, the wider student experience and cultural and educational outreach.

The contract is for 22.5 hours a week, all year. Shifts are variable and will be discussed and agreed in advance. Weekend working is required. Flexibility to work evenings to support one day a week late night opening and exhibition openings is required. You will be required to work some Bank Holidays, for which additional pay is made.

Further information about the role and the responsibilities is at the bottom of this job description.

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