Student Records Officer

Campus / Location: Strand Campus

About the role:

We are recruiting a proactive Senior Records Officer to deliver professional and efficient administrative support as part of a comprehensive, professional and student-centred service. Successful candidates will be well-organised, good communicators, have administration experience and possess excellent IT skills. 

This is an exciting opportunity for candidates looking to manage and improve systems and processes that support the student administrative lifecycle, and who wish to utilise their skills and expertise in student administration.

We are looking for an individual who shares our aspirations and our values, who is comfortable working operationally, who understands how to deliver support and services to students and other end-users, and who is equipped to work in a high volume, complex and fast-paced environment.   

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

Key Responsibilities

• Ensure that full, accurate and accessible records are kept in the University's student record system (SITS), working with students, faculties and other departments as necessary to resolve data issues through record interrogation and fact-finding
• Work closely with professional services and academic staff, offering guidance on the university’s processes, procedures and the regulations, and training colleagues in their use as needed
• Contribute and deliver key Student administrative processes across the academic year, including Changes of Registration, Enrolment, Re-enrolment and Module Registration ensuring the provision of a high-quality service to staff and students
• Act as a champion for procedure and policy relating to the Student record, ensuring accuracy and consistency, while adhering to General Data Protection Regulation (GDPR) rules on confidentiality of personal information
• Act as a consistently professional and solution-focussed ambassador for Student Administrative Services as a whole. Contributing proactively to the ongoing development of business processes, procedures and working practices within the team to support continuous improvement and optimum efficiency
• Develop an expert knowledge of SITS and other systems required to perform the role 

This is a full time post (35 Hours per week), and you will be offered an indefinite contract.

About You:
(the candidate)

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in administration, or records management. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training
2. Excellent attention to detail and an eye for accuracy  
3. Excellent IT Skills, including with the Microsoft Office Suite
4. Excellent administrative skills, including the ability to organise, and plan ahead effectively
5. Good oral and written communication skills, with the ability to provide detailed advice and guidance on specialist defined processes and procedures to internal and external contacts
6. Ability to work collaboratively
7. Flexible and comfortable with adapting to change

Desirable criteria

1. Experience of working with SITS or equivalent student records database 
2. Experience of working in Higher Education administration 
3. Understanding of the General Data Protection Regulation (GDPR) 

Full details of the role and the skills and experience required can be found in the attached job description which is provided on the next page.

Closing date: 14 July 2024

Advert information