Quality Assurance Manager

About us

The Faculty of Social Science and Public Policy is home to one of the largest, most diverse and international communities for social research and education in Europe. We seek to understand the challenges of global, social, technological and economic transformations and to shape these through our education and research. 

The faculty offers undergraduate, postgraduate taught and postgraduate research programmes across our five Schools.

For more information about the faculty, please see our website:

https://www.kcl.ac.uk/sspp 

The role is based at Bush House on the King’s Strand Campus though you may be required to travel to other campuses on occasion.  

The role holder will be part of the Quality Assurance Team which sits within the wider Faculty Education Team.  The Education Team has responsibility for setting the direction of education delivery, quality assurance and student support and engagement across the faculty.

About the role

This is an exciting opportunity to play a key role at a pivotal time for quality assurance at King’s.

The Quality Assurance Manager will work alongside the Senior Quality Assurance Manager and Senior Quality Assurance Officer to provide support to academic and professional services teams to deliver all quality assurance and compliance processes linked to the faculty’s portfolio of programmes and modules.

The post holder will support the implementation of the new curriculum management system across the faculty alongside managing the quality assurance framework and annual quality cycle.

The Quality Assurance Manager is responsible for managing the module and programme approval and modification process, tracking progress through the governance process and adhering to set deadlines.

The successful candidate should have experience in managing quality assurance processes or education programmes across an academic cycle, strong attention to detail, and the ability to build relationships with a variety of stakeholders.

The role holder will be proactive and solution-focused, taking initiative to drive continuous improvement. 

This is currently a hybrid working role, where the role holder will spend part of their working week on campus, and part of the week working remotely. This is a full-time post (35 Hours per week), and you will be offered a fixed-term contract until 31 July 2026.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Educated to degree level or equivalent experience.
• Experience in a higher education administration environment, with an emphasis on quality assurance provision or programme coordination.
• Excellent written and oral communication skills with the ability to draft documents and correspondence for a broad range of audiences.
• Data literacy skills and attention to detail with methodical, exacting standards of written and numerical accuracy.
• Proactive with the ability to work both independently and as part of a team, building relationships with a wide variety of people in a professional and assured manner.
• Excellent task management skills and proven ability to use initiative, prioritise workload, make decisions independently and respond positively to competing demands and deadlines.
• Excellent working knowledge of Microsoft packages and databases, and confidence in learning new systems quickly.
• Experience of interpreting complex regulations and processes and explaining these to a varied audience in a straightforward and engaging manner.

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