Residential Operations Manager

About the Role

We are recruiting a Residential Operations Manager for Residential Services. This full-time, permanent role includes a rent-free one-bedroom flat and requires participation in an out-of-hours on-call rota (one week in three), necessitating permanent on-site residence.

The post holder will manage a team of 13, oversee 18 residential buildings across three campuses, and develop Service Level Agreements for Cleaning, Maintenance, and Security. Key responsibilities involve managing accommodation for over 2,200 first-year undergraduates, enhancing the residential experience, and supporting summer school accommodation from June to August.

Reporting to the Residential Services Manager, this role focuses on operational delivery and demands flexibility for a 24/7 service. It includes some weekend work and requires professional collaboration with the Commercial Team. The position is crucial for driving standards and enriching student life.

About You

The successful candidate must have management-level experience in high-volume student accommodation and strong operational expertise. A commitment to customer service and driving the student experience is essential to uphold the university's reputation. 

Key qualities include strong interpersonal skills, emotional intelligence, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Proven leadership skills, a proactive attitude, and the ability to initiate and complete projects are vital. The candidate must also excel in problem-solving to ensure effective day-to-day and long-term solutions, supporting 24/7 service standards.

About the Department

The Directorate at Queen Mary University of London is one of its largest departments, dedicated to supporting student wellbeing and maintaining safe, secure, and clean environments for students, staff, stakeholders, and guests. Learn more at Estates and Facilities Directorate.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

Our reformer heritage informs our conviction that great ideas can and should come from anywhere. It’s an approach that has brought results across the globe, from the communities of east London to the favelas of Rio de Janeiro.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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