Visitor Experience Assistant

Are you a people-person who genuinely wants to help guests get the most out of a visit? Do you have a passion for historic buildings and architecture? Join our team of Visitor Experience Assistants and help create memorable experiences for guests from around the world.

Location: Sheldonian Theatre, Broad Street, Oxford, OX1 3AZ
Salary: Grade 3: £26,948 - £27,838 per annum – (pro-rata based on hours worked)
Contract: Variable hours, Fixed Term Contract (until 31 December 2027)

About Us

This is a really exciting time to join us as we embark on a journey of developing the Sheldonian Visitor Experience. We’re creating a team of dedicated Visitor Experience Assistants, enabling us to open on a more regular basis and develop new visitor activities and experiences, so we can grow and diversify the range of people who can access and enjoy this unique space.

The Sheldonian Theatre is operated by Oxford University Event Venues (OUEV). OUEV manages a portfolio of unique and diverse University venues across the city, which at the current time also includes the Examination Schools, St Luke’s Chapel, Osler House and the University Club. Further information about OUEV can be found at http://www.venues.ox.ac.uk/

What We Offer 

Working at the University of Oxford offers several exclusive benefits, such as: 

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

In this new role as a Visitor Experience Assistant, you will be the welcoming face of the Sheldonian Theatre when it is open to the public. You will provide friendly and informative customer service with confidence and clarity, sell tickets and merchandise, monitor visitor flow, and support access requirements.

From leading tours and supporting public events to maintaining a welcoming atmosphere and safe environment, you will have the chance to showcase your customer service skills, share your passion and enthusiasm for engaging people, and help create the kind of exceptional customer experience that leaves a lasting and positive impression.

There are 20 vacancies available with regular rostered shifts. All shift patterns will involve working weekends and Bank Holidays. Comprehensive training will be given.

About You

• Passion for working with the public, with a friendly and professional approach.
• Strong verbal communication skills and confidence in speaking to groups.
• Ability to work independently and collaboratively as part of a small team.
• Flexible, problem-solving mindset with a proactive, can-do attitude.
• Ability to use standard computer programmes (Outlook, Word, Excel, Microsoft Teams) and computerised till systems.
• Able to work weekends, Bank Holidays and evenings as rostered.
• Able to carry out the light manual handling duties and physical elements of the role as outlined in the responsibilities

Application Process

To apply, please upload:

• A covering letter/supporting statement
  • Your CV
  • The details of two referees

The closing date for applications is 12 noon on Monday 21 April 2025.

A group interview will take place on the morning of Friday 2 May 2025, and will be held face-to-face.

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