Senior Admissions Manager (Operations and Policy)

Location: White City Campus - Hybrid

About the role

If you want to play a key role in enrolling a diverse student body who will thrive at one of the top 10 universities in the world, then we want to hear from you.

We’re seeking a team leader who will support all aspects of operational processes relating to the admission of students across all levels of study, from overseeing the daily operations of the central admissions team, assessing qualification equivalencies to developing robust admissions policies.

Imperial is unique in the UK as the only university to specialise solely in science, engineering, medicine and business.

Based at our White City Campus (with hybrid working an option) with occasional travel to other campuses, you will have the chance to work with academic staff who are world-class leaders in their field. This is a particularly exciting time to join the team as we embark on new initiatives including CRM platform and a strategy that will set our vision and ambition for the next two decades.

If you have experience in admissions and a commitment to championing outstanding customer service, and diversity and inclusion at every level, then you could be just who we’re looking for.

What you would be doing

• Develop and train a team of central admissions experts.
• Utilise data and best practice to drive efficient and effective processing of applications.
• Make operational decisions to ensure execution of efficient and student-focused admissions processes.
• Maintain detailed knowledge of all internal and external policies, and the recruitment priorities of our faculties and departments.
• Support admissions policy development.
• Lead a programme of continuous process improvement that aligns policy, procedure, and Imperial’s priorities around diversification and applicant experience.
• Ensure the provision of outstanding front-line services.
• Lead qualification equivalency assessment.

What we are looking for

• Bachelor's degree or equivalent professional experience.
• Experience of managing record and information systems within a university or similar institution.
• Detailed knowledge of the university admissions process & policy/regulatory issues.
• A consistent track record of achieving measurable results in a fast-paced environment.
• Dedication to customer service with a continuous focus on improvement.
• Experience of working with qualification equivalencies and assessing new qualifications.
• Strong ability to empower others.
• Ability to handle multiple database systems.
• Ability to train and support other staff members, using tact and diplomacy to deliver feedback.
• Strong quantitative, analytical and reporting skills.
• Demonstrable evidence of strategic & problem-solving skills.

What we can offer you

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 39 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

If you require any further details about the role, please contact: Head of Admissions Kat Manley k.manley@imperial.ac.uk.

Hybrid working may be considered for this role and the post-holder may be expected to work 60% or more of their time onsite, with 40% the minimum time spent onsite. The opportunity for hybrid working will be discussed at interview.

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