Seasonal Hospitality Assistant

Contract Type: Casual Worker 

Rate:

£13.68 ph (+ 12.07% holiday pay) day shift;

£14.50 ph (+ 12.07% holiday pay) night shift

Location: All College Campuses

Join us as a Seasonal Hospitality Assistant and be part of our Vacation Reception Team.

Hospitality Department at Imperial College London is currently recruiting dedicated summer staff to facilitate our busy summer lettings period. We operate the student bedrooms over the summer vacation as a huge budget hotel at South Kensington-Princes GardenAs a Seasonal Hospitality Assistant, you will provide a high standard of customer care to residential summer guests. 

A flexible approach to working hours is expected as evenings, nights and weekend work will be required during the summer period. 

You will be able to work from middle of June until end of September, as this is an essential requirement to meet operational needs.

A flexible, motivated, positive and enthusiastic attitude when dealing with people is essential, as is the desire to deliver and achieve the highest standards in customer service. Relevant training will be provided, and attendance is mandatory. 

Duties and responsibilities 

• Assist in daily reception operations.
• Provide exceptional customer service, ensuring guests receive support and information.
• Assist guests with the best of your knowledge and resources available.
• Manage check-in and check-out processes efficiently.
• Utilise Imperial Booking Systems to carry out the roles procedural tasks efficiently.  
• Communicate effectively with staff, students, and visitors, passing on important information.
• Address customer complaints where possible, escalating issues when necessary.
• Ensure the appearance of the reception and all service areas are maintained to a high standard and provide guest information and updates to Hall and Cleaning Supervisors.
• Adhere to Imperial policies, procedures and standards.
• Support catering services, including guest breakfasts and catered events when required.
• Assist with the transition between term-time and the summer accommodation period.
• Work flexibly across different locations based on operational needs.
• Maintain personal hygiene and always wear a clean uniform.
• Be willing to work a flexible schedule, including days, evenings, nights and weekends.

Essential requirements 

• Experience of working in a similar fast paced, busy customer focused environment
• A high level of communication skills, both written and verbal, to understand basic instructions and communicate effectively with customers, including staff, students and visitors
• Demonstrate a good command of spoken English to communicate effectively
• Ability to work within a team
• Time management skills
• Basic IT skills
• Excellent organisational skills
• Ability to exercise initiative
• A flexible approach to working, sufficient to be able to work a 5/7 days per week arrangement, work evenings, weekends and nights
• Positive and enthusiastic
• The ability to stay calm and good humoured under pressure
• Desire to deliver and achieve high standards of service

Further Information 

For further details on the role please contact:

Summer Accommodation Team – vacenquiries@imperial.ac.uk

Closing date: Tuesday, 22 April 2025

To apply, please send your CV to summer.recruitment@imperial.ac.uk

Please note that due to usual high interest in this role, we will not be providing feedback to unsuccessful applicants. Only individuals who are shortlisted for the interview will be contacted after the advert closure date.

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