Weekend Front of House Supervisor

On site in Rhodes House, Oxford

24 hours per week (working Saturday and Sunday including BH weekends)  

We have an exciting, new opportunity for a Weekend Front of House Supervisor to join the Rhodes Trust, Oxford. The purpose of the Weekend FOH Supervisor (WFOHS) role is to assist the Facilities Manager (FM) in leading the Weekend Porter and Reception teams for the delivery of an efficient, consistent and excellent service across the Trust’s Estate. The Weekend Supervisor is also tasked with overseeing the onsite weekend contract cleaning team and ensuring all bedrooms are prepared to a high standard ready for weekend guests. 

We are looking for the successful candidate to start with us as soon as possible.  

The role will be responsible for; 

Leadership 

• Being the onsite weekend Supervisory presence and leading the weekend FOH teams as well as overseeing the cleaning teams and assisting the Events Manager with weekend events.

Front of House 

• Responsible for delivering a friendly, professional and efficient customer service to all staff, Scholars, clients and guests of the Trust. 
• Welcome visitors to the House and provide assistance where necessary. 
• To respond to enquiries from staff, Scholars, Trustees and the general public promoting a professional and positive image of the Trust. 

Accommodation/Cleaning 

• Responsible for delivering a professional service to all weekend accommodation guests and dealing with any issues which may arise. 
• Assist in the co-ordination and preparation of weekend guest bedrooms and assist in the spot checking of room cleanliness prior to arriving guests. 

Events 

• Safety and logistics of commercial and Trust events, working with on-site caterers and ensuring function rooms are set-up prior to the start of each event with the furniture and equipment as detailed in the Running Sheet, with flexibility for last minute amendments.

Please see more details on the job description  

Health, Safety and Security 

• Work closely with the FM and Health & Safety Manager to ensure that the Front of House team remains compliant at all times.
• To serve as a member of the House emergency response team coordinating responders. 

Other duties 

• Role modelling the Trust’s organisational values of commitment, inclusion, belonging, growth and innovation.
• Carrying out any other duties relevant to the role, as requested.
• A deep commitment to the values, ethos and mission of the Rhodes Trust. 

Please see more details on the job description  

Essential Criteria 

• Experience of working in a customer-facing environment, ideally a front-of-house or reception role.
• Possess a high conversational standard of spoken English.
• Excellent interpersonal skills and an ability to create good working relationships with people at all levels across the Trust.
• Have a proactive and enthusiastic attitude

Please see more details on the job description  

Desirable Criteria 

Please see more details on the job description  

If you would like to find out more, please click the above “Apply” button to view the full job description and to find the link to apply. Please send us your CV and a covering letter. Please note that this role will close on 28 March 2025. Please also note this role will need to undertake background checks.  

Advert information