Student Engagement Officer (Maternity Cover)

37 hours

Fixed term contract for 1 year

Location: Birmingham Campus 

The University of Wales Trinity Saint David (UWTSD) is proud of our dedicated and talented employees, and we work together as a team to make a difference to the lives of our students and the communities we serve.

The Institute of Inner-City Learning (IICL) is one of UWTSD’s four Institutes with campuses in Birmingham and London. The IICL has multiple intakes per annum, delivers continuous learning, teaching and recruitment cycles and operates in an intensely competitive inner-city and multicultural HE environment. 

We are now looking for a Student Engagement Officer to join our Birmingham campus on a full-time, fixed term basis, working 37 hours per week. The hours for this role will be completed Wednesday-Sunday. 

THE ROLE

The role will be part of the Student Engagement team and will work to provide an effective, timely and supportive service to Home and International students as well as compliance with University and other relevant bodies such as UKVI and the Students Loan Company.

The post holder will act as the first point of call for student queries and will be empowered to resolve a list of common student queries and issues without the need for further referral. Where referral is required, the post holder will make an active referral and track the resolution of student issues through to completion.

The student frontline team are in regular communication with colleagues, ensuring a consistent high-quality approach to student support. The role also requires the post holder to be able to work independently and use initiative with the self-motivation to meet deadlines.

MAIN DUTIES

The scope of this role is wide ranging including the following:

• Respond appropriately and effectively to all student issues and comments
• Communicating with students on timetable changes, cancelled or re-scheduled classes
• Establish and maintain effective, efficient student service processes to enable an appropriate and timely service
• Plan, manage and organise re-enrolment for progressing students
• Implement and monitor the attendance system, in full compliance with University and UKVI requirements, ensuring regular monitoring of attendance data in line with the Attendance Policy
• Ensure that the attendance records are maintained continuously and provide regular reports. Identify students who fall short of attendance
• Proactively ensure that all individual student data, including data related to student finance, is accurate and current 

REQUIREMENTS

You should have:

• A good level of general education
• Evidence of providing high quality customer service
• Good interpersonal and communication skills with the ability to communicate effectively at all levels
• Evidence of paying attention to detail
• Ability to meet tight deadlines and plan workload
• IT literacy, with knowledge of Microsoft Office packages, and the ability to learn new packages
• Ability to work as part of a team and in partnership with others
• Evidence of a high level of self-motivation with the ability to work under minimal supervision

Please view the Job Description for further details, where you will find a list of the essential and desirable criteria. 

BENEFITS

Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:

• Generous Annual leave entitlement is 28 days annual leave per year (plus 8 bank holidays & 4 University closure days)
• Competitive pay and pay progression
• Pension scheme membership from USS to provide benefits for you and your family, with an employer contribution of 22%

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