Senior Administrative Officer: Finance Business Support

37 hours, 1 FTE

The University of Wales Trinity Saint David (UWTSD) is proud of our dedicated and talented employees, and we work together as a team to make a difference to the lives of our students and the communities we serve. We are 14th in the UK for Social Inclusion and 28th in the UK for Teaching Quality (Times and Sunday Times Good University Guide, 2023), and 21st in the UK for Student Satisfaction (Complete University Guide, 2023). Our success depends heavily on the commitment and skills of our people. 

The Institute of Inner-City Learning (IICL) is one of UWTSD’s four Institutes with campuses in Birmingham and London. The IICL has multiple intakes per annum, delivers continuous learning, teaching and recruitment cycles and operates in an intensely competitive inner-city and multicultural HE environment.

We are now looking for a Senior Administrative Officer (Finance Business Support) to join our Birmingham campus on a full-time, permanent basis, working 37 hours per week. 

THE ROLE

The Senior Administrative Officer: Finance Business Support will assist the Campus Finance Manager and the Senior Finance Business Partner (IICL) in producing accurate and timely key management and financial information using financial planning monitoring tools and models to enable effective management decision making.

This will involve being the key point of contact overseeing all matters related to student finances across the Institute, providing support to students according to priorities of the academic cycle working collaboratively with internal and external colleagues. The Post holder will be expected to work closely with the Student Loan Company and manage the Institute’s student debt, delivering high quality customer services and administrative support.

Main duties will include:

• Key IICL point of contact for students’ finance queries giving advice on all matters related to tuition fees and working closely Student Loans Company as well as colleagues across the University.
• Monitor IICL student debt and prepare regular student debt reports for the Institute’s senior management.
• Produce student withdrawal and retention reports for use by the IICL senior management to help them make informed decisions and improve academic outcomes.
• Liaise with the University’s central Purchase Ledger team to ensure the Institute’s invoices are paid in a timely manner.
• Manage the Institute’s corporate credit card purchases and prepare necessary reconciliations for submission to central Finance.
• Support the Campus Finance Manager and the Senior Finance Business Partner in preparing IICL budgets, business plans and forecasts along with monitoring costs against budgets.

REQUIREMENTS

You should also have:

• Educated to degree level or equivalent professional experience
• Knowledge of Student Loan Company and its processes
• Previous experience providing student support in a Higher Education setting
• Effective organisational skills and demonstrable attention to detail
• Effective and relevant IT skills
• Significant experience in providing customer service or service support
• Effective communication skills, with an ability to communicate at all levels of an organisation
• Ability to manage workload to meet strict financial deadlines
• An ability to work collaboratively with colleagues and produce measurable results

BENEFITS

Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:

• Generous Annual leave entitlement of 28 days annual leave per year (plus 8 bank holidays & 4 University closure days)
• Competitive pay and pay progression
• Pension scheme membership from USS to provide benefits for you and your family, with an employer contribution of 22%

Closing date: 2nd April 2025, at 11:59pm.

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