Casework Administrator

University Corporate Services  

Summary of the role 

The Faculty Cases team provides an ‘end to end’ service for the management of student cases through close joint working with our Education and Academic Services directorate and or Faculties and Academic Departments, and a strong partnership with our legal team.  

Main purpose of the job 

• Within a team, this role is expected to provide dedicated support across the range of casework at the Faculty level. The post-holder will provide specialist administrative support, and advice and guidance to students and staff in line with University policies and procedures. This will involve working and liaising with academic and professional services staff across all Faculties and a number of professional services. 
• The role will involve the management and consideration of student cases at the Faculty level, matrix working with Faculty Senior Education Partners in managing risk in the processing and consideration of cases, and reporting to the Policy Officer (Faculty Cases) to provide a dedicated casework service. 
• The post-holder will support the development and review of the University’s policies, procedures and guidance governing student casework, working with other Professional Services Staff and academic staff across the University to ensure consistency in their application and that they meet the expectations of external regulators. 

This post requires candidates with a high level of initiative, the ability to synthesise information and reach reasoned decisions on the evidence available and work effectively with a wide variety of colleagues from across the University.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024).  We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

Please contact Lewis Gerry, L.Gerry@exeter.ac.uk

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