People Support Administrator

De Montfort University (DMU) is an ambitious, globally minded institution with a clear focus on delivering high-quality teaching and research. A culturally rich university with a strong commitment to the public good, it strives to maintain a stimulating, innovative and inclusive environment where staff and students can thrive.

Faculty / Directorate

This is a really exciting time to be joining DMU. The People Services team has been through a period of change and we have several new roles available to support advancing our ambitious Empowering University strategy. Being part of a thriving and energetic team, you would join our new directorate and help us to deliver a key pillar of our university strategy, ‘Empowering People’. Our role is to enhance our employee offer about leadership and management, reward and recognition, voice and experience, health and wellbeing, and to ensure our policies, processes and systems enable digital solutions, swift decision making, equal access and autonomy.

Role

We’re looking for a proactive People Support Administrator to provide first-line support to employees, candidates, and external stakeholders in a fast-paced environment.

As part of the People Support Hub, you’ll handle high volumes of calls and emails, following scripts for common enquiries, logging interactions, and ensuring efficient enquiry resolution. You’ll provide support via phone, email, and in person, escalating complex queries where needed.

You’ll also assist with resourcing support, ensuring smooth recruitment processes, liaising with candidates, and working with the People Operations Team to facilitate onboarding. Additionally, you'll maintain HR records, update internal web pages, and support process improvements.

This is a predominantly campus-based role, ideal for someone detail-oriented, pro-active, customer-focused, and efficient.

Ideal Candidate

You will need to possess strong communication and customer service skills, with a proven ability to handle enquiries efficiently across multiple channels. You should be adept at problem-solving, taking ownership of issues, and providing accurate guidance in line with policies and procedures.

Additionally, you must be comfortable working in a fast-paced environment, with the flexibility to operate on a rota system to maintain service delivery on campus. Your commitment to delivering a high-quality, customer-focused service will be key to your success in this role.

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