Student Recruitment & Support Adviser

8 positions 

Fixed term contract till 7^th November 2025

Start date: 12^th May 2025

The role

We are seeking to recruit Student Recruitment & Support Advisers within the Open University in Scotland. You will be responsible for responding to enquiries about our courses, fees, and financial support, through to the administration of student’s registrations. You’ll also support students with a wide range of queries while they are on their course.

Key responsibilities

• Be the first point of contact for students and enquirers, to provide information regarding registration, funding and study support at The Open University.
• To undertake administrative and operational processes to support student and enquirer requests.
• To work to a structured rota, which can be subject to on-the-day changes.
• Use university systems and databases to maintain student and enquirer records whilst following agreed operating procedures.
• A commitment to continuous improvement, developing your own skills and knowledge to maintain and improve personal performance.

Skills and experience

• Able to communicate effectively, both verbally and in writing.
• Recent experience of working in a customer facing environment.
• To follow documented information and procedures, using initiative in problem-solving, whilst recognising boundaries.
• Experience of working positively and effectively with others.
• Able to receive and process information quickly and accurately.
• Good organisational skills, including the ability to cope with heavy workloads in an often-high pressure environment.

The full summary of duties and person specification can be found within the Job Description. 

How to apply

Unless otherwise stated in the advert, all applications are to be sent through our website via the above ‘Apply’ button.

Applications submitted via 3^rd party websites will not be received.

To apply for this role please submit the following document/s;

• CV
• Supporting statement, up to 750 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.

You will need to have your documents ready ahead of submitting your job application. Please click on the apply now button below to be redirected to our job application page.

Early closing date notification

We may close this job advert earlier than the published closing date where a satisfactory number of applications are received. We would therefore encourage early applications.

Closing Date: 28^th March 2025 at 23:59

Interview date: Week commencing 7^th April 2025

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