Communications Lead- CRM Programme

We are seeking a strategic and creative change communications professional for a CRM Programme who excels at crafting clear, compelling messages that bring complex change to life. If that’s you, you will be adept at translating programme objectives into engaging narratives, ensuring stakeholders at all levels understand and support the change journey. You’ll have a collaborative mindset, a keen eye for impactful storytelling, and the ability to create high-quality communications and engagement materials, whilst helping drive awareness, commitment, and enthusiasm for the programme’s benefits. You will need to operate confidently in a complex environment and be able to balance competing priorities, while proactively identifying opportunities to shape and enhance communications in an evolving landscape.

As part of our Digital Transformation aims, this is an exciting new role that provides an opportunity to work on a significant, University-wide CRM programme with far-reaching benefits. You’ll be working in an engaging, collaborative, and delivery-focused team who put the customer at the heart of what we do. You will use your experience and expertise to advise and guide colleagues to achieve effective, impactful, and engaging change communications.

This role also offers the opportunity for hybrid working, with a minimum of two days per week in the office.

About the Role

Working closely and collaboratively with CRM Programme team colleagues, you will be responsible for:

• Supporting a range of workstreams for a new University-wide CRM system. The role focuses on designing, developing, and delivering an effective communications strategy and plan for the CRM programme to complement the existing Business Change strategy.
• Working closely with the Senior Responsible Officer, Business Leads, Business Change Managers, Programme Manager, Senior Project Managers, Communications Officers, and delivery partners to ensure that communications activities meet the needs of the University-wide programme and stakeholders.

This is an exciting new role that provides an opportunity to work on a significant, University-wide programme with far-reaching benefits. You’ll be working in an engaging, collaborative, and delivery-focused team who put the customer at the heart of what we do.

About You 

• The ideal candidate is a strategic change communications professional with a talent for transforming complex change into compelling, accessible narratives. They will excel at crafting clear, engaging messages that inspire understanding, alignment, and action across diverse stakeholder groups. With a sharp eye for impactful storytelling and the ability to create high-quality communications and engagement materials, they will build excitement, trust, and commitment to the programme’s vision and benefits.
• Thriving in complexity, they will confidently navigate shifting priorities, proactively identifying opportunities to enhance communications and maximise engagement in an evolving landscape. Collaborative, creative, and outcome-driven, they will play a pivotal role in bringing the change journey to life.

Application Process

You will be required to upload a covering letter/supporting statement, CV, and the details of two referees as part of your online application.

The closing date for applications is 12 noon on Friday 21 March 2025.

Interviews will take place on 31 March or 1 April 2025 and will take place in person in central Oxford.

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