Student Engagement Manager

About us 

Our mission is to provide transformative, high-quality digital education, so students can learn, wherever they are.

We collaborate with academics and professional services staff across the university, and with our external partners, to design, develop and deliver a wide range of educational programmes. 

Our learners study with us from across the world, choosing when and where they study, working around their schedules.

We are a dynamic team with ambitious growth targets in a priority area of development for King’s. We proudly foster a supportive culture and community which prioritises both individual and collective wellbeing.

Employee support at King’s includes flexible working arrangements, paid maternity/shared parental leave, menopausal support, an active wellbeing programme, training and development opportunities and much more. All of our staff benefit from a generous pension contribution as well.

As part of King’s trial of hybrid working, all team members can work remotely for part of the week if they wish.

Join us as we open futures and unlock potential.

About the role

We are excited to be launching a new team within King’s Digital Student Support. The Student Engagement team has the mission of building online distance learners’ sense of belonging and community at King’s, leading to their positive student experience and academic success.

The new team will provide expertise and understanding of what engagement means for online distance learners, creating mechanisms to build a sense of belonging and community, bringing innovation and new approaches to the student experience.

The Engagement team will oversee all proactive communication to online distance learners from King’s Digital, ensuring timely, tailored and relevant student engagement.

The Student Engagement Manager will, with the support of the Student Engagement Advisor, lead the curation and delivery of a programme of events, community building and communication and engagement initiatives.

This is a leadership role requiring an experienced professional who understands the challenges as well as the opportunities for student engagement, and is able to work collaboratively with others to ensure achievement of deliverables and demonstration (through evaluation) of success.

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience: 

Essential criteria

• Experience of coordinating student events and communication (in a higher education setting) including developing, planning, implementing and evaluating events and initiatives.
• Experience of team/line management, including an ability to oversee multiple projects whilst setting the direction and priorities for others  
• Excellent written and oral communication skills with a proven ability to engage, inspire and influence audiences and stakeholders  
• Proven ability to develop effective working relationships and establish key contacts with academic and professional services colleagues across a large organisation  
• Excellent organisation and time management skills, managing a varied workload and working to tight, inflexible deadlines  
• Confidence when working independently, proactively and flexibly, using own judgement and initiative whilst being equally confident when working as part of a team  
• Using technology innovatively, particularly in relation to events and communication  

Desirable criteria

• Experience in engaging hard-to-reach groups, such as online distance learners who are often busy, working professionals living around the world in different time zones and cultures  
• Prior experience working with online distance learners  
• Prior experience working with postgraduate students

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