Senior Programme Officer

About us 

The International School for Government (ISfG) is a transformative initiative for King’s, as set out in King’s Strategic Vision 2029. Since its formation, the scale and scope of the initiative has developed in two important ways. First, the benefits of strategic connection to the Policy Institute, as part of the faculty of Social Sciences and Public Policy, became clear as the skills and focus of the schools are extremely complementary and each will strengthen the other. Second, while digital delivery remains a key aspect of our work, there is clearly demand and benefits in more blended approaches, with significant in-person provision, that takes advantage of our central London location.

The International School for Government (ISfG) is designed to equip policymakers and civil servants from across the globe to meet the challenges of the future, creating leaders capable of delivering the services that citizens expect today.

About the role

The Senior Programmes Officer works as part of a team to ensure consistent support and delivery of ISfG’ s online and blended taught provision providing high quality logistical administrative support.

The SPO will be responsible for delivering outstanding customer experience to relevant stakeholders throughout the student lifecycle from pre-enrolment activities through to graduation and beyond. Many of the students on the in-person and online programmes are in their early to mid-careers and, therefore, it is important a proactive approach to communicating with students is taken to ensure a positive student experience.

The role holder will be resolving complex day-to-day issues, responding in line with university Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the online programmes. They will represent the ISfG externally with students and clients and internally through wider university activities and committees, supporting the School’s interests at all times.

The role is full time (35hours p/w) and will be offered as a fixed term contract for 18 months from start date.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience: 

Essential criteria

• Broad vocational experience, acquired through a combination of job-related vocational training and considerable on-the-job experience, demonstrating development through involvement in a series of progressively more demanding relevant work/roles. 
• Clear and accurate communication style both written and verbal
• Excellent IT skills including Microsoft Word, Excel, Outlook, SharePoint, Forms and databases, Zoom/Teams and virtual learning management systems such as Moodle
• Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy
• Excellent attention to detail and record keeping
• Able to plan own workload, work to tight deadlines and manage multiple projects, reprioritising or adapting as necessary
• Experience of stakeholder management, ability to work with a broad range of internal and external stakeholders in a professional and assured manner.
• A good understanding of what ensures excellent customer service in an online education environment, including supporting closed prorgammes with partner organisations.

Desirable criteria

• Experience of managing and delivering a portfolio of taught provision, with a proactive and transparent approach and a focus on improvement
• Experience working on custom closed education projects with a long-term client or partner organisation.
• Commitment to equality and diversity in the workplace.
• Experience working with professionals and senior executives.
• Experience supporting online programmes

Advert information