Donation Services Manager

About us

We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we’re determined to solve them.

There has never been a more exciting time to join the Advancement office as we plan for our biggest ever fundraising and engagement campaign and support the delivery of the bicentennial programme in 2026. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success.

Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.

About the role

As Donation Services Manager, you'll join a supportive and dynamic team, which is part of our wider Advancement Strategy and Operations team. The team plays a pivotal role supporting fundraising at UCL, providing a range of services that ensure operational, financial, and technical information and processes are in place to enable giving to UCL.

The role involves supporting colleagues with securing philanthropic income to UCL, ensuring donors receive an exceptional experience. You'll be passionate about supporting a wide range of queries, providing advice and guidance, as well as support with related gift paperwork. You'll also work on key initiatives to help streamline and enhance the team’s processes and guidance.

We're happy to consider applications to work on a part-time, flexible basis wherever possible (minimum 0.8 FTE – equivalent of 4 days per week, stated salary to be pro-rata).

This role is eligible for hybrid working with a minimum of 20% on site.

To find out more about the role, email Jennie Campbell, Associate Director of Donation Services:

Please use the attach cover letter upload option to tell us how you meet the criteria in the person specification.

For more information about UCL Advancement, visit: www.ucl.ac.uk/giving

About you

We are looking for a collaborative and motivated individual who can provide excellent fundraising support to colleagues across the department and the university. We are seeking someone who is highly organised, has excellent attention to detail and is keen to use their initiative to improve service delivery.

We are pleased to accept applications from individuals who possess transferable skills and experience drawn from sectors outside of Higher Education.

What we offer

We know that our people are our greatest asset and in return we provide an empowering environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. Working with some of the greatest intellects in the world, UCL also offers a generous pension scheme and holiday allowance, plus closure days and bank holidays.

Visit www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

Our commitment to EDI

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

Customer advert reference: C16-00206

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