Student Success Officer

Location: Flexible Campus Location

Hours Of Work: 37

Flexible campus location (hybrid working with travel to other locations as necessary)

ABOUT US

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.

UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.  

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:

• 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
• 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

We are now looking for a Student Success Officer to join any campus on a full time, fixed term basis, working 37 hours per week.

THE ROLE

You will develop close working relationships with various teams to ensure that a holistic approach is taken to academic success.

Using a coaching and partnership-focused approach, you will support students to achieve success at university. The core function of the role is to contribute to the delivery of improved student retention and academic success. You will offer support and opportunities, particularly to students that are at risk of academic failure or premature exit. You will ensure that students are fully aware of the range of support available and the options they have to move forward. The post may require travel between different locations and other University sites depending on operational needs.

ABOUT YOU

To be considered as a Student Success Officer, you will need:

• A degree level qualification or equivalent experience.
• Ability to analyse and interpret data including working knowledge of Microsoft Office, particularly intermediate Excel.
• Excellent interpersonal and communication skills.
• Experience of case management and review or equivalent.
• Experience of working within a coaching framework to identify goals, barriers and actions.
• Ability to demonstrate respect for a diverse range of people and recognises the importance of building sound working relationships.
• Understanding of the need for appropriate confidentiality and information sharing in line with safeguarding and GDPR responsibilities.

Annual leave entitlement is 28 days’ annual leave per year, plus 8 bank holidays and 4 University closure days.

For full benefits of working at UWTSD see – Jobs and Working at UWTSD | University of Wales Trinity Saint David

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Note your correspondence language will be determined by the language you apply in. 

To apply in Welsh, please click ‘Cymraeg’ at the top right of the screen. 

Closing date: 5^th March 2025, 11:59pm

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