Department Operations Officer

Location:

South Kensington Campus – Hybrid (minimum 60% office-based)

About the role:

Are you a motivated professional with a passion for providing high-quality business support services?

Join Imperial College Business School’s Department of Management and Entrepreneurship as a Department Operations Officer. In this key role, you will manage critical operational processes, provide comprehensive support to the Head of Department, and lead a professional team in delivering a corporate level of professional services.

What you would be doing:

As Department Operations Officer, you will be at the heart of the Department’s operations, playing an essential part in facilitating a positive experience for faculty members, visitors and other stakeholders of the Department. This is a varied role which requires a dynamic and flexible approach.

You will act as a trusted partner and Executive Assistant to the Head of Department and lead on Department-level initiatives. You will also manage and develop a small team of professional staff, fostering a culture of teamwork and supporting their professional growth. Additionally, you will oversee key financial and HR processes for the Department (e.g. monitoring budgets, recruitment, onboarding), ensuring these processes run effectively and are compliant.

You will take a proactive approach to enhancing support for faculty members, by using creative problem-solving skills, building relationships with key contacts, and keeping up to date with best practice. Your approach to service delivery will focus on improving the overall stakeholder experience, fostering innovation and driving continuous quality improvements.

What we are looking for:

We are seeking candidates who can demonstrate:

• Professional experience in administration, management, or a related field.
• Familiarity with HR and financial processes in a Higher Education or comparable sector
• A flexible and dynamic working style.
• An ability to use initiative and creatively problem-solve.
• Exceptional organisational and multitasking skills with attention to detail.
• Strong communication and interpersonal abilities, capable of building relationships across diverse stakeholders.
• An understanding of team leadership and professional development.

What we can offer you:

• Support for your career development: access to careers support via the Business School Careers Team, and opportunities to apply to both the Business School’s Learning and Development Fund and discounted affiliated programmes.
• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 39 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further Information

This is a fulltime, open-ended role based at the South Kensington campus.

In order to support business needs, the role is required to work on campus at least 60% of the time.

If you’re interested in applying and/or have further questions, we encourage you to reach out to Rebecca Smith (rebecca.smith2@imperial.ac.uk).

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