Operations Coordinator - Student Information Centre (20657-0225)

For informal enquiries, please contact Louise Gower (Operations Deputy Manager, Student Information Centre) at l.gower@warwick.ac.uk 

36.5 hours per week, 365 days of the year

Shifts between 07:00 – 22:00, 5 days over 7

Starting Salary is £26,038 pa.

Salary - employees normally progress by one spinal point each year until they reach the highest point in the grade.                              

Previous Applications need not apply. 

We're looking for an enthusiastic, self-driven individual with a strong focus on customer service to actively support reception and front-of-house duties, ensuring an exceptional experience for all.

The ideal candidate will have prior experience delivering top-tier customer service in hospitality and demonstrate effectiveness both independently and as part of a team. Strong administrative skills, particularly in hospitality, and impeccable organisational abilities are essential.

In this role, you'll play a vital part in ensuring outstanding service to our diverse clientele of 25,000 students and 100,000 conference attendees annually. Your responsibilities will include efficiently managing check-ins and check-outs, addressing inquiries, resolving issues, processing payments, managing bookings, and performing general administrative tasks.

You'll join a welcoming team within a dynamic and professional department, where adaptability and a customer-centric approach are key. Flexibility is required, as you may need to cover shifts at two reception desks during peak periods. Prior experience in a bustling, customer-centric environment and supervisory skills are crucial. Experience in hotel or student finance environments is advantageous.

Shift patterns may vary depending on business needs but currently include:

Term Time Shifts: Weekdays 08:00 – 16:00, 12:00 – 20:00; Weekends 10:00 – 18:00.

Vacation Shifts: Monday – Sunday 07:00 – 15:00, 14:00– 22:00.

For further information regarding the skills required for this role please see the personal specification section of the attached job description.

CLOSING DATE: Sunday 9th March 2025 at 11.55pm