Business Lead - Project Phoenix

FTE: 1 FTE (Working 37 Hours per week)

Duration of Contract: Fixed Term Contract until 30 September 2028

Salary: UH9 £56,921 pa to £67,757 pa by annual increments on achieving designated skills and experience

Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: Maclaurin Building, Hatfield 

The University has flexible location principles, but there is an expectation that this post, will where be required, be able to be on campus any day of the working week.

We are looking to appoint a Business Lead with substantial proven experience of managing business processes across a large or complex service operation who will successfully support the delivery of a new Student Record System, on time and on budget, through a new programme of work, i.e. Project Phoenix. 

Main duties and responsibilities

The Business Lead – Project Phoenix is responsible for providing a link between the project (Project Phoenix) and the business (University of Hertfordshire). Through the lifecycle of the project, they will provide expert advice and work closely with the Business Visionary in being the voice of the University. 

You will work closely alongside the Business Visionary to assist in defining the Project Phoenix Vision, lead on the communication between the user community and the project team and be responsible for ensuring that the solution meets user expectations, satisfies user needs and realises business benefits. The Business Lead – Project Phoenix will be responsible for ensuring user needs are understood and accurately specified, leading and coaching a team of Subject Matter Experts to be: experts on business processes in their area, experts on software in their area, developing training and how to guides. You will oversee the review, development and innovation of Project Phoenix processes ensuring changes are documented and staff support, and training is provided.

Skills and experience required

You will have substantial proven experience of managing a large development project or complex service operation, experience of writing impactful/successful committee/board papers or business cases and proven experience and ability to engage with a wide range of people, in a customer focused environment. You will also have experience of managing work activities which require a high level of collaborative working, time management and negotiating skills in a busy environment. Experience and understanding of the academic management and business and process requirements of education providers is desirable for this role.

Qualifications required

You will be educated with a minimum of a Degree or equivalent or proven administrative experience. A relevant professional qualification in project management and/or relevant accreditation is desirable.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Informal enquiries to Julie Rogers, j.rogers@herts.ac.uk

"Find out what it's like to work in Academic Registry HERE"

Closing Date: 03 March 2025

Interview Date: TBC

Apply online via the above ‘Apply’ button.

Advert information