IT Service Desk Assistant

We are excited to offer an opportunity for a talented and motivated individual to become a Service Desk Assistant in the Department of Computer Science. As the main point of contact for IT queries from academics, students, visitors, and support staff, you will play a crucial role in offering advice and support on IT-related issues. You will be responsible for taking ownership of incidents, liaising with third parties, managing purchase requests, and working closely with colleagues within the IT team to ensure timely delivery of innovative solutions.

In this fast-paced environment, excellent communication, interpersonal, and customer service skills are essential. You will have the chance to build your experience in a broad range of IT areas and develop your skills over time. Key metrics such as customer satisfaction and response times will be used to drive improvement within the overall service.

Become an integral part of our IT support team and make a real impact on our department. If you're passionate about IT and helping others, we welcome to hearing from you.

About Us

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

The Department of Computer Science at Oxford is renowned for pioneering research and teaching across diverse fields, consistently ranking among the best in the world. Our commitment to innovation drives us to tackle complex technological and societal challenges.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days annual leave (pro-rata)
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans
• Membership to a variety of social and sports clubs

This role is offered with part-time hours (7.3 hrs/week) with 0.2 FTE. On-site only, on Thursdays.

Diversity

Committed to equality and valuing diversity.

Application Process

You will be required to upload a supporting statement, CV and the details of two referees as part of your online application.

The closing date for applications is midday on 3^rd March 2025.

Interviews will take place in March.

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