Service Desk Analyst
University of Wolverhampton - Digital Services
| Location: | Wolverhampton |
|---|---|
| Salary: | £26,038 to £28,081 pa |
| Hours: | Full Time |
| Contract Type: | Permanent |
| Placed On: | 5th February 2025 |
|---|---|
| Closes: | 1st March 2025 |
| Job Ref: | 14350 |
We have a vacancy for a Service Desk Analyst to join our busy IT Service Desk team. This is a full-time position which will be working approximately 60% from home and 40% on City Campus Wolverhampton as the main base in line with the agile working policy. Supporting the service will be a variety of shifts between 8am and 5.00pm Mon-Fri. (The on campus and working from home ratio may change at peak times and as required).
The Service Desk is a team comprising of a Service Desk Manager, Service Desk Team Leader, and Service Desk Analysts, providing first line IT support to all staff and students across the University.
The support is facilitated via incoming phone calls to the Service Desk as well as digital contact via e mail and the IT Portal. We also offer face to face support on a rota basis from our Student Centre which is a service we are looking to expand in 2025.
The team currently resolve a large amount of the calls they receive, and we promote a first call resolution wherever possible. The remainder of tickets raised are routed appropriately to other teams within the Directorate or signposted within the wider University.
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