IT Support Analyst

The opportunity  

Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large enterprise environment?

The IT Support Analyst is an opportunity for an experienced IT support professional to work with colleagues across Digital & Technology, including on key projects such as deployments or installations. We are looking for a highly skilled and motivated individual to join our IT Support Services team.

With a can-do attitude, you will play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk. You will support both staff and student computers, providing a quick response to standard day-to-day issues and requests, as well as engaging with projects.

You will be based at Chelsea College of Arts, with occasional travel to Camberwell College of Arts and Wimbledon College of Arts.

About you

This role will suit an experienced IT Support Analyst with previous experience in 2nd line support, who is looking to expand their skill set within a large and complex environment.

You shall possess:

• A professional IT qualification / technical degree or relevant experience.
• Experience of working across Windows and Mac environments, including the deployment and configuration of operating systems, hardware maintenance and fault-finding using command line tools.
• Experience supporting Active Directory, JAMF, Intune, DHCP, DNS and other networking technologies/basic network services.
• Experience of working across an ITIL aligned environment.
• Experience of desktop and mobile troubleshooting.

The successful candidate will possess excellent customer service skills, and will demonstrate a logical, analytical approach to problem solving, interpreting customer requests to resolve problems.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

For further details and to apply please click the apply button.

Closing date: 13^th February 2025, 23:55.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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