Senior Programme Officer

About us 

The School of Global Affairs (SGA) has an exciting opportunity available to join our undergraduate programme administration team as a Senior Programmes Officer (maternity cover*). Part of the Faculty of Social Science & Public Policy, the SGA offers on-campus programmes across a number of departments such as the Departments of Geography, International Development, and Global Health & Social Medicine. Join us in our mission to shape the future of education and empower students to flourish in their learning experiences.

* This is a fixed-term, full-time, maternity cover post, for 6 months. We welcome both internal and external applications and will also consider this as a secondment opportunity. 

About the role

We're seeking an experienced, enthusiastic UGT Senior Programmes Officer (SPO) who is passionate about supporting undergraduate cohorts and programmes.

The SPO role provides essential administrative support to students and academics. Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as timetabling and the production of handbooks, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle. Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and process and be part of professional networks promoting best practice. As part of the King’s community, you’ll work alongside inspiring academic staff, administrators and students.   

The role will report to the School Programmes Manager (UGT) and is based at Bush House on the Strand campus. Professional services staff are currently working on a hybrid basis, meaning that the role holder will spend part of their working week on campus and the remainder working remotely. 

More information about the School can be found here: https://www.kcl.ac.uk/global-affairs. 

This is a full-time time post (35 hours per week), and you will be offered an fixed-term contract for 6 months. King’s College London operates a hybrid working policy and you will be required to spend a minimum of two working days per week on campus.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Demonstrable programme administration experience, preferably gained within a Higher Education context.
• Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of key stakeholders 
• Strong numeracy skills and ability to analyse complex numerical data 
• Excellent time management and organisational skills and the ability to work to tight deadlines 
• Familiarity with databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy
• Experience of using virtual learning environments (such as Moodle) to support modules and assessments
• Understanding of the customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner 
• Experience of managing and delivering a portfolio of taught provision, with a proactive, development focused and transparent approach  
• Ability to work independently, as well as having a collaborative and relationship-oriented approach
• Commitment to equality and diversity in the workplace Full details of the role and the skills and experience required, can be found in the attached job description provided on the next page.

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