Receptionist - Kent Sport

Do you have experience of providing excellent customer service, IT skills and the ability to actively listen to customers? If you can deal with unexpected situations with courtesy, diplomacy and patience then this Part time role could be ideal for you. Join our team at Kent Sport, providing a friendly, helpful and informative reception service.

Kent Sport is responsible for physical activity and wellbeing at the University of Kent. You will provide a professional presence at the front line of Kent Sport and act as the first point of contact.

You will undertake a range of administrative responsibilities and ensure the smooth flow of customers by providing a high-quality service to all users of the sports facilities. You will give the best possible impression of Kent Sport and the University, ensuring queries and visits are successfully managed. Full training will be provided.

As Receptionist you can expect to be involved in:

Providing excellent customer service to all visitors

Acting as the first point of contact for our students, staff, public members and visitors, ensuring the first impression of Kent Sport and of the university is welcoming

Processing sports facility bookings as appropriate, ensuring members have all the information they need and proactively deal with any issues members may have

Using the leisure management system to make reservations, check availability, process memberships and update customer records

Undertaking a range of tasks to facilitate the smooth running of the department and assist in the effective day to day administration, working proactively to deliver assigned tasks without prompting

Supporting in promoting Kent Sport facilities, memberships and offers.

What will you bring to the role?

GCSE level (Grade C/Level 4) or equivalent in Maths and English

Experience of working in a busy customer facing environment, dealing with pressurised situations

Experience and a good working knowledge of Microsoft Outlook, Excel, Word, and Teams

A flexible approach to work, including shift, weekend and bank holiday hours to support operational delivery.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

•   43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
•   Excellent pension scheme with generous employer contributions
•   Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CS-351-25.

Further details:   

Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

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