Customer Service Assistant

Part time (33.26 hours per week) and open ended.

Shift allowance of 12.5% term time and 5% vacation time.

We are looking for an inspiring individual to lead the way in delivering outstanding customer care by promoting a friendly and welcoming front-of-house environment at Loughborough University in one of our world class sports facilities. Come and meet our customers and see why we have been nominated the Sports University of the Year once again!

Whether it be our gym members, performance teams, Athletic Union clubs or community members, you will be the first point of contact for everyone. We are looking for a sociable, enthusiastic individual with a ‘can do’ attitude, someone who would be proud to be part of our team and will deliver a first-class service to all our customers.

The role will be based at the Powerbase reception desk where you will be expected to handle enquiries both in person and over the phone. The role will also involve making bookings for a variety of clubs, sports, and facilities across campus using our booking software and responding to our various email inboxes.

The role is working a shift pattern and will receive a shift allowance of 12.5% term time and 5% vacation time. The shift patterns alternate between mornings, evenings and weekends and bank holiday and University closure days are also included.

For more information on the role please refer to the Job Description and Person Specification.

For shift details and/or informal enquiries please contact Greg Handsley, Facility Manager (Gyms) on G.Handsley@lboro.ac.uk.

Closing date: 27th April 2025

Loughborough University is committed to achieving equity and valuing diversity in all aspects of employment and welcomes applications from all sections of the community.

We are proud to be a Real Living Wage Employer—so much so that we go beyond the standard, providing additional supplementary payments at specific pay points to further support our employees' financial wellbeing. Further information about the Loughborough Real Living Wage Supplement can be found on our HR webpage.

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