Student and Programme Administrator (Dubai)

Background

The Services and Support thematic area will focus on providing all students at the University of Birmingham Dubai with a wide range of high-quality services and support. This will also support the University and our academic colleagues in the delivery of our academic mission in respect of both Education and Research including:

• Welcome and induction activities;
• Careers, employability and skills support;
• Programme administration support and services;
• Research administration support;
• Visa and immigration services;
• Information advice and guidance services;
• Learning and library services;
• Wellbeing services;
• Academic Skills support;
• Support to the University of Birmingham Dubai Students’ Association;
• General student administration through to graduation support.

Role Summary

You will join a professional services team that is passionate about providing excellent administration support for students and staff. Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of student and programme administration throughout the student journey, ranging from initial registration through to graduation. You will work closely with a diverse group of people including managers, academic staff, PS staff and students to deliver the annual cycle of teaching and learning administration-related activities, including but not limited to online registration, student fee processing, student records, student mobility and assessment and examinations support.

Main Duties

• The post holder will be responsible for the smooth running of customer interaction points within the Campus, providing excellent customer service, initial guidance and support across a number of functional support areas, ensuring interactions are managed from first interaction to conclusion, including handling and resolving complaints.
• You will be able to deal with a range of complex systems and procedures and will be expected to offer advice on these, including deciding on the response to more complex queries.
• You will be expected to exercise your judgment on the answer to queries or on the direction of work within parameters set by your manager. On a day-to-day basis you will be expected to resolve more complex queries without necessarily referring to your manager.
• Dealing with a wide variety of administrative tasks relating to staff, students and campus services, including but not limited to obtaining and renewing all students’ visas and IDs, supporting student registration, maintaining student records including any changes throughout the year such as Programme Transfers, Leave of Absences, Appeals and Withdrawals, monitoring student attendance, as well as supporting assessments, exams, Exam Boards and graduation.

Person Specification

• Substantial experience in an administrative support role preferably with experience of Higher Education;
• Experience of using complex multi-user systems is essential, and; 
• GCSEs to a minimum of grade C in English and Mathematics (or equivalent qualifications) and A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

Advert information