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Lakeside Team Leader

University of Surrey - School of Hospitality and Tourism Management

Location: Guildford
Salary: £24,044 to £26,038 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 9th January 2025
Closes: 29th January 2025
Job Ref: 001325

The University of Surrey is amongst the highest achieving Universities in the United Kingdom. We were awarded the Times / Sunday Times University of the Year Award for 2016 and were nominated again in 2024.

The Lakeside Restaurant and coffee shop are part of the School of Hospitality and Tourism Management which is ranked 1st in the UK and 2nd in the world for hospitality and tourism management in the Shanghai Global Ranking of Academic Subjects 2023. We are further 1st in the UK for hospitality and leisure management in the QS World University Rankings by subject 2024.

This is a unique operation led by a team of professional staff and ably assisted (during semester time) by talented students studying in the Schools’ BSc International Hospitality Management programme. 

The role

Lakeside is recruiting a Team Leader to join our front of house supervisory team. The postholders key responsibilities will be to ensure consistency and quality of customer service and operations, predominantly within our fast paced and exciting coffee shop. In addition, the post holder will have an opportunity to cross train and may also be required to assist with restaurant operations and events when needed.

If you have a passion for customer service excellence, work well with others and are excited to work in this unique environment we would love to hear from you.

What we can offer

In addition to salary, you will receive a yearly incremental pay rise, generous annual leave entitlement and pension, access to world-class leisure facilities on campus, a range of travel schemes, and supportive family friendly benefits including an excellent on-site nursery. 

Further information

To apply please upload a CV. You will also be asked to address some brief questions to help us understand your suitability for the position.

Interested candidates can contact Lauren Haffenden, Lakeside Assistant Manager and Development Lead (l.haffenden@surrey.ac.uk) for an informal discussion.

Interviews will be held w/c 10th February 2025.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community and particularly encourage applications from under-represented groups, including people from Black, Asian and minority ethnic groups and people with disabilities.

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