Estates Helpdesk Assistant

Spanning the historic streets of the "city of dreaming spires," the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.

Estates Services oversees the management and strategic development of the University’s extensive and diverse estate, comprising 440 buildings and associated infrastructure. These include specialist research facilities, teaching spaces, libraries, museums, sports complexes, graduate accommodation, and commercial properties such as offices and agricultural land.

The Estates Helpdesk serves as the central hub for all Estates-related queries and requests, from building maintenance and room bookings to managing access and travel schemes.

An exciting opportunity has arisen for an Estates Helpdesk Assistant to join us on a permanent basis.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

As an Estates Helpdesk Assistant, you’ll play a crucial role in ensuring the smooth operation of the team and making a meaningful impact on the experiences of staff and visitors alike.

You will be communicating effectively with a wide range of stakeholders, including staff, contractors, and external suppliers.

About You

We are looking for someone who:

• Is fully computer literate, with confidence in Microsoft Office and the ability to adapt quickly to new systems (with training provided).
• Has experience in a customer facing role or in a similar environment.
• Excels in communication and thrives in a team-oriented, fast-paced setting.
• Demonstrates problem-solving skills, and a proactive approach to work.
• Embraces change and is eager to contribute to service improvements.

Application Process

To apply, please click on the ‘Apply’ button above and upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on Monday 20 January 2025.

Interviews will take place in the week commencing 27 January 2025 and will be held face-to-face.

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