Campus IT Senior Advisor - (7909)

Fixed Term Contract for 12 months

As IT & Digital (IT&D) Directorate, we help to create the University of the future by co-designing new ways of working, enhancing productivity, reducing complexity, supporting innovation, and providing the insights to drive continual improvement. Embracing a digital future in an evolving modern university, you will be working in partnership with our academic and Professional Services colleagues to deliver digital services that help the University achieve its strategic objectives in teaching and research, nationally & globally.

About the role

Based in the Infrastructure and Operations Department, the IT Advisor will provide customer facing support for the whole range of equipment you would expect from a world-class University. You will be part of a fantastic team of desktop support professionals who use standard diagnosis techniques to identify, prioritise and provide fixes for IT, AV and telephony issues. 

About you

Above all, you'll be passionate about providing good customer services and have strong, up to date knowledge of desktop computing technologies.

You will:

• Be able to diagnose IT & AV problems from conversations with users with a wide variety of technical understanding
• Prioritise own workload and to handle a number of competing tasks to meet deadlines.
• Have strong interpersonal skills and be able to communicate with a variety of stakeholders.
• Effectively manage your time, while working on multiple projects with different deadlines.
• Have used and supported technologies including Windows 11, Active Directory, SCCM, MacOs, JAMF, diagnosing network faults

If you would like to join our people and share our ambition, we would love to hear from you.

To have an informal chat about the role, please contact Tony Neill, on t.neill@mmu.ac.uk 

To apply, please submit your latest CV with a cover letter detailing your suitability, on the portal.

Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role.

We believe in working together, sharing knowledge and valuing everyone's contributions. Develop your skills, further your knowledge and be part of a team who are transforming lives, every single day!

Manchester Met University is committed to creating an intentionally inclusive culture of belonging that promotes equity and celebrates diversity. We understand the importance of having a diverse workforce and the benefits it can bring to ensuring diversity of thought and innovation in everything we do. We, therefore, encourage applications from people from ethnic minority groups, disabled people and people who identify as LGBTQIA+.

Recruitment Agencies: The University has engaged an approved list of recruitment agencies to support the recruitment of its vacancies from time to time. The University does not accept speculative applications from recruitment agencies outside of this list.

Please note that the University is closed from 21 December 2024 and will reopen on 02 January 2025. Any recruitment queries received will be responded to after this date.

Documents

• IT Senior Advisor - Campus.pdf (68.87 KB)
• IT Senior Advisor - Candidate Pack.pdf (6.24 MB)

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