Student Support Hub Adviser ×4

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.

The combined university is one of the largest suppliers of the health workforce in the capital, as well as one of the largest higher education destinations for London students.

Combining a breadth of disciplines across health, business, law, creativity, communications, science and technology, we are creating a ‘health powerhouse’ for students, researchers, the NHS and partners in uniting a world-leading specialist health university. We are now one of the UK’s largest health educators, where staff and students have access to an expanded team of brilliant academic and professional services colleagues, combined resources and facilities and more interdisciplinary opportunities.

The merger creates opportunities to generate significant change in the world of healthcare including changes to treatment, population health monitoring, workforce development and leadership, policy, and advocacy.

Background

This is an exciting opportunity for passionate and people focused professionals to be part of the Student Support Hub's team of Student Advisers. This role will work in the brand new Student Support Hub which has been designed to be the location for students to access central support on our Clerkenwell campus and to come together as a community. The roles are fixed-term until 31 July 2025 with the potential for possible extension beyond that date.

Responsibilities

You will deliver front-line customer support to students attending the Student Support Hub and monitor and respond to queries / cases raised via the Livechat function. You will be responsible for providing students with a consistent service that is professional, efficient and welcoming. In addition you will positively contribute to the improvement of current processes and practices and a culture of inclusivity and an integrated cross service approach, working alongside a wider range of University teams.

Person Specification

You will have a flexible approach, excellent interpersonal skills and a good understanding of a wide range of student issues and be able to communicate to a diverse student body. A demonstrable understanding of equality, diversity, and inclusion and professional conduct and their practical application within a student support environment is essential. Excellent team working skills and an awareness of boundaries of confidentiality and professionalism appropriate to student support in a Higher Education setting is required.

Additional Information

Closing date: 1st January 2025 at 11:59pm.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.

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