Head of Student Journey

Why Join De Montfort University (DMU)?

At DMU, we are proud to create a vibrant, supportive, and inclusive workplace where our staff can thrive both professionally and personally. With a sector-leading approach to hybrid working, generous annual leave, and a wide range of benefits—from extensive wellbeing support to exclusive lifestyle savings—we ensure a healthy work-life balance.

Join a university committed to driving positive change, recognised globally as a UN Sustainable Development Goals leader, and enjoy working on a stunning campus in the heart of Leicester. DMU is more than a workplace—it’s a community that values your growth, contributions, and wellbeing.

Faculty / Directorate

The Registry Services Directorate comprises responsibility for the administration of the student journey from registration to graduation, and consists of the following functions: student records, quality assurance, UKVI compliance, timetabling, student records, examinations, awards and graduations, and student casework.

Role

As the Head of Student Journey, you will take strategic and operational responsibility for delivering a seamless student experience from registration to graduation. This critical role ensures the effective management of key services, including timetabling, student fees and funding, international student services, and exams and awards. Reporting to the Director of Registry Services, you will lead the development and integration of high-quality, student-centered administrative processes and services while ensuring compliance with statutory and regulatory requirements.

Key Responsibilities

• Oversee the full post-admissions student journey, managing processes from registration to graduation, including timetabling, fees, international support, and awards.
• Lead a diverse team, fostering a culture of service excellence and continuous improvement across Registry Services.
• Ensure compliance with statutory and regulatory requirements, including UKVI and SLC, while optimising processes to meet institutional needs.
• Collaborate with internal and external stakeholders to enhance timetabling, attendance monitoring, and student engagement systems.
• Develop transparent and efficient processes for scholarships, fees, and funding, ensuring accuracy and accessibility.
• Build strong partnerships across the university to align student administration practices and deliver high-quality, student-centered services.
• Monitor sector trends, integrating best practices into policies and ensuring the university remains competitive and compliant.
• Manage budgets effectively, delivering efficient and cost-effective services that support institutional priorities.

Ideal Candidate

You are an experienced leader in student administration with a proven ability to deliver service excellence in complex, multi-stakeholder environments. You excel in leading diverse teams and embedding cultures of continuous improvement and customer focus. Your strong regulatory knowledge, strategic thinking, and operational expertise enable you to navigate change and improve outcomes for students and staff.

Why Join Us?

At De Montfort University, we are committed to delivering an outstanding student experience. This is an exciting opportunity to shape and enhance the student journey, ensuring our processes and services are future-ready and support student success at every stage.

How to Apply

Join us in transforming the student experience at De Montfort University. Apply now to take the lead in shaping the future of student administration and services.

Closing date: 12/01/2025

Interviews w/c 06/02/2025

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