Customer Service Assistant (CSA Kitchen)

Commercial Operations

This permanent, full time, term time post is available January 2025.

Summary of the role

This post will be operational across numerous locations within the Commercial Operations on Streatham and St Luke`s campuses, for a highly motivated and enthusiastic new recruit!

The role will primarily support our culinary operations working in our kitchens supporting chefs with general duties such as food preparation, washing dishes and stock rotation whilst assisting in other areas of commercial operations when required.

Working 36.5 hours per week for any 5 days out of 7 this role will require you to work during the day and some evenings and weekends on a rota basis, over 32 weeks University term time.

Our team is driven on providing an exceptional customer service experience. Staff and students use our facilities year round, along with external customers out of term time. Across the campuses we provide the following services; retail shops, retail catering, residential catering, licenced premises, hospitality, conferencing and events.

We are looking for customer focused, team players who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.

You will demonstrate high standards and be well organised. Having experience in roles within catering, front of house, retail and kitchens, with knowledge of food hygiene and health and safety would be advantageous.

You will have a flexible approach to working hours and practices, as well as having excellent communication skill’s. The role will include maintaining high standards of cleanliness within a busy environment, in line with Food Safety plus Health & Safety requirements. Please see the job description for further details.     

Please ensure you read the Job Description and Person Specification for full details of this role.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• onsite gyms and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. 

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people

Further information

For an informal discussion about the role, please contact Nichola Stanbury n.k.cowling@exeter.ac.uk

Interviews are expected to take place on Monday 16 December.

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