Allocation Officer (109917-1124)

Location: University of Warwick Campus, Coventry

Duration: Ending 20 May 2025

About the Role  

For informal enquiries, please contact Rachel Gunn (Assistant Allocations Manager) at rachel.e.gunn@warwick.ac.uk. 

Full Time, secondment post end date of the 20^th May 2025 (working any days 5 over 7)

We are looking to appoint an Allocation Officer to join the Warwick Accommodation Team within the Estates Department.

The role requires you to support the Accommodation team and assist the Assistant Allocation Manager.

You will take on a wide range of administrative tasks to ensure that we deliver a first-rate service to students and staff. You will be managing a high level of telephone and email queries. Additional responsibilities will include preparing online contracts, managing student contracts, responding to student complaints in line with the University complaints procedure, assisting in the marketing and allocation of university-managed student accommodation and preparing statistics and documentation.

Focusing on supporting a successful operation that maximises occupancy levels across circa 7,500 university managed beds, managing the referral process of circa 1000 partnership accommodation beds and facilitating short let bookings in line with departmental needs.

About You  

As an Allocation Officer, you will be supporting the Accommodation team and the Assistant Allocation Manager.

The successful candidate will need the ability to work under pressure and to tight deadlines is essential. Knowledge of student accommodation and University systems are desirable. Completing a wide range of administrative tasks to ensure that the department delivers a first-class service to students and staff by providing the highest possible standards of sales and service delivery.

You will need to liaise with students, parents, and various departments within the University regarding all accommodation matters and student status, either via email, telephone, in person or via other digital methods.

For further information regarding the skills required for this role please see the personal specification section of the attached job description.

CLOSING DATE: Wednesday 04 December 2024 at 11.55 pm

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button.

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