Service Delivery Manager (IT/AV) - AD2433LS

Start Date: To be confirmed

Following the early retirement of a long-serving member of our team, we are seeking to recruit and experienced Service Delivery Manager (IT/AV).

The Service Delivery Manager (IT/AV) is responsible for leading the management, development and implementation of the University’s end user device portfolio and the strategic development of the audio-visual service. Working with the wider University IT community to ensure end user device support and development of these areas is fully integrated and students and staff receive a holistic support offering.

The role holder is also responsible for the second line support of a wide range of end user technologies, audio visual equipment, software applications and corporate systems as well as providing technical support for internal & external events and specialist teaching facilities.

The successful applicant will have significant experience in a complex customer focused environment, and in service management ITIL best practice, as well as being able to demonstrate experience of managing large teams and working with colleagues across an organisation to achieve service improvements.

Employees of the University have access to a wide range of staff benefits including:

• Annual leave of 34 days, plus 5 public holidays
• Financial contribution to relocation
• Membership of the USS Pension Scheme with generous employer contributions
• A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies
• Staff discount scheme for local and national goods and services
• Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel
• Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme
• A range of wellbeing initiatives including membership of Peppy, a health application that connects staff to expert practitioners and personalized support on health matters

This post will be primarily based at the Eden Campus at Guardbridge, a state-of-the-art working environment for professional services units. 

Further information and informal enquiries may be directed to Pauline Brown, Associate Chief Information Officer (Service Delivery), email: pauline.brown@st-andrews.ac.uk

Applications are particularly welcome from women, people from Black, Asian, and Minority Ethnic (BAME) backgrounds, and other protected characteristics who are under-represented in professional posts at the University.

Equality, diversity and inclusion are at the heart of the St Andrews experience and form a central pillar of the University Strategy. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, LGBT Charter and Race Charters). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ staff and supporting networks including the Staff BAME Network; Staff with Disabilities Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online: https://www.st-andrews.ac.uk/hr/edi/

This role is not eligible for visa sponsorship. Information on other visa options is available at https://www.gov.uk/check-uk-visa or by contacting our HR Immigration Team on hrimmigration@st-andrews.ac.uk

Closing Date: 20 December 2024  

Interview Date: To be confirmed

Please Quote: AD2433LS

Further Particulars: AD2433LSFPs.doc

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