Estates Assistant

The role

We are currently looking for a new Estates Assistant to join our team within the Campus Division. Working as part of a team, our Estates Assistants provide a professional front-of-house service that ensures all visitors receive a warm and professional welcome to our sites.

The role is critical in ensuring that all students, visitors, and occupiers receive a professional service. You will be required to work both as part of a team and independently to deliver the high standards required by the University.

What will you be doing?

As part of Campus Operations, you will work in different buildings across our estate. Estates Assistants undertake a broad range of responsibilities, including some reception duties, delivering, sorting and collecting of post, checking room bookings and performing fire compliance testing. You will also complete general manual handling tasks, including setting up rooms for meetings or events, removing rubbish where appropriate and ensuring building entrances and steps are clear and tidy.

You will deal with a wide range of enquiries from university staff, students, and members of the public, giving the most efficient and accurate help and advice in a friendly, calm, and welcoming manner. As the ‘face’ of the University, you will provide a positive experience to everyone you encounter.

Working pattern:

Full-time: 25 hours per week, Mon – Fri, 8 am – 1 pm 

You should apply if

You have previous experience from within a customer-focused environment. You will be a people-person who is positive, helpful and caring.

You will have good IT skills, including being comfortable using Outlook, Excel and Word. Alongside your experience, you will have strong communication skills and the ability to be polite, welcoming, and empathetic to everyone.

Benefits of working for the University

• 23 days of bookable annual leave per year plus 7 University closure days and 8 Bank Holidays
• Automatic entry to a generous pension scheme
• Inclusive culture, valuing the diversity of thought, beliefs, and background.
• Staff discounts including annual bus fares, University gym and cycle to work scheme.
• Opportunities to build your skills and to progress your career.
• Supportive and rewarding working environment.
• Occasional paid overtime available.

Additional information

For informal queries about the role, please contact:

Olivia-Rose Stanley - olivia.stanley@bristol.ac.uk

You can learn more about Campus Operations department and hear some of our staff stories via our careers microsite.

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