Senior Customer Service Advisor
University of East Anglia - Sport and Commercial Services Division - UEA Sportspark
| Location: | Norwich |
|---|---|
| Salary: | £26,130 per annum with an annual increment up to £26,638 per annum. |
| Hours: | Full Time |
| Contract Type: | Permanent |
| Placed On: | 12th November 2024 |
|---|---|
| Closes: | 27th November 2024 |
| Job Ref: | SP581 |
Salary on appointment will be £26,130 per annum with an annual increment up to £26,638 per annum.
An exciting opportunity has arisen for a Senior Customer Service Advisor to join the UEA Sportspark.
Key duties of the role include leading and supervising a team of Customer Service Advisors to ensure the efficient and effective operation of the reception. You will also be responsible for making bookings, selling activities, memberships and responding to customer enquiries across the full week on a rota basis.
You will have GCSEs at Grade C / 4 or above in English and Mathematics or NVQ Level 2 in Customer Service (or an equivalent level of qualification) and a proven track record of providing outstanding customer service in a busy customer facing environment.
This is a great opportunity to be part of a professional and friendly team at the UEA Sportspark and make real difference to our customer experience. If you think this sounds like the ideal role for you, we would love to hear from you!
This full-time post is available from 23 December 2024 on an indefinite basis.
Further information on our great benefits package, including 28 days annual leave inclusive of Bank Holidays and additional University Customary days can be found on our benefits page.
Closing date: 27 November 2024
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
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