Senior Technical Support Analyst BSUL
Bath Spa University - Bath Spa University London
| Location: | London |
|---|---|
| Salary: | £38,232 to £41,924 total annual renumeration |
| Hours: | Full Time |
| Contract Type: | Fixed-Term/Contract |
| Placed On: | 11th November 2024 |
|---|---|
| Closes: | 1st December 2024 |
Full Time Fixed Term Contract for 12 Months
Salary:
This is a grade 6 role with a basic salary of £33,232 - £36,924, per annum
There is an additional £5,000 market pay supplement, bring the total annual renumeration to £38,232 - £41,924.
Job Description
Based at our London campus in Hackney, East London, the role is responsible for the responsive, effective delivery of customer-focused, professional IT support services to the students and staff of Bath Spa University London. This is a one-year fixed term contract.
The role holder will lead the technical support services for students and staff, providing line management for the Technical Support Analyst.
About the Role
You will be expected to have strong customer service skills, be responsible for managing customer escalations and assisting with the support of university events. You will need to work closely with the Service Desk Manager (based in Bath) to achieve customer satisfaction and build a good working relationship with other IT teams to be successful in the role.
Your workload will be fully managed via our call management suite, Topdesk. You will be expected to manage your time and prioritise support requests within this system. Teaching hours vary, so you will need to be available during these hours.
About You
You will be responsible for responding to a variety of technical queries from MS365, Adobe Creative Cloud, password issues, MFA, Wi-Fi connectivity, printing, VLE access, and laptop hardware/software issues including IOS, Android, MacOS and Windows. You will be expected to work occasional Saturdays and be responsible for line managing the Technical Support Analyst. Some experience with networking, firewalls and switches would be an advantage.
The role will require a high-level of customer service. ITIL Foundation would be an advantage but is not essential as training will be given. The ability to manage your own time effectively and be prompt and punctual. This role will require a DBS check.
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