Asset and Configuration Analyst (Maternity Cover)

Do you have a keen eye for detail and a passion for IT asset management? We invite you to apply for the role of Asset and Configuration Analyst! This role is pivotal to ensuring that all IT assets necessary for delivering services are meticulously controlled, accurately documented, and accessible.

Key Responsibilities:

• Act as the custodian and guardian of all IT assets, configuration items, and documentation within the asset management system.
• Maintain and manage processes and procedures to keep the IT Asset Database accurate and up-to-date.
• Oversee details of asset locations, configurations, and their relationships, supporting seamless service delivery across departments.

Essential Qualifications & Experience:

• Degree-level education or equivalent experience.
• ITIL certification (or equivalent experience).
• Familiarity with Mac OSx, Mobile, and Windows desktop environments, as well as internet and productivity suites (MS Office and Google Apps).
• Supplier management experience in hardware repair and warranty.
• Strong troubleshooting and problem-solving skills.
• Proven experience in an ITIL or service management environment.
• Customer service orientation with excellent written and verbal communication skills for engaging with all levels of staff.

Desirable Skills:

• Effective collaboration skills for cross-departmental teamwork.
• Strong time management and prioritization abilities in a busy, multi-demand environment.
• Proven commitment to professional development and continuous learning.
• Ability to develop and maintain technical and procedural documents for reference.
• Experience introducing new colleagues to the department as part of staff induction.

Why Join Us?

This is an exciting opportunity to work collaboratively within RCA’s dynamic environment and make a meaningful impact on our IT services. If you thrive on accuracy, proactive problem-solving, and supporting RCA's mission, this role is ideal for you!

Apply now to be part of a dedicated team where your expertise in asset and configuration management will be valued and celebrated.  This is a maternity cover role for up to a year, commencing mid-December 2024 (the role could end earlier if the substantive post holder returns sooner than expected).    

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