Education Casework Officer

Education Policy Support, University Offices, Wellington Square, Oxford

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. 

Department

The Education Policy Support (EPS) team develops academic policy, oversees quality of courses, and manages external regulation of our teaching, access and participation. The team also provides a secretariat service for major university committees and manages student casework. The EPS team provides a vital service to colleagues and students across Oxford by managing individual student cases and offering expert advice to staff.

The role

The post-holder will carry out core functions of the Section. They will handle sensitive and complex student dispensation and appeal cases on behalf of Education Committee, and will provide advice and guidance to administrative and academic staff across the collegiate University on matters of education policy and procedure related to student casework.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including: 

• An excellent contributory pension scheme
• 38 days annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans
• Membership to a variety of social and sports clubs 

This role also offers the opportunity for hybrid working 

About the Role 

We invite applications for this exciting new post to support student casework starting as soon as possible. You will join a busy and supportive team which manages sensitive and complex student dispensation and appeal cases. The cases will cover a range of issues including: major adjustments to study for disability, exceptional extensions/suspensions or re-sits, and appeals. You will manage an individual case load and also provide advice and guidance to administrative and academic staff across the collegiate University. 

You will have good organisational and communication skills, a proactive and problem-solving approach to work, and an ability to assimilate, understand and apply rules and regulations.  You will be able to act with diplomacy and tact, and will be capable of building excellent working relationships across the collegiate university. 

This is a fixed term contract until 31 July 2026 and would be suitable for a secondment. 

Application Process 

You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. 

The closing date for applications is 25 November 2024 

Interviews will take place during week commencing 09 December 2024 and will be face to face

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