Service Desk Analyst

Are you an enthusiastic Service Desk Analyst looking to gain experience in an IT department or looking for a new challenge where you will have the opportunity to support a large and diverse user base during a time of significant change?

Working with the Information & Digital Services department, the Service Desk Analyst is responsible for providing level 1 IT related support and technical advice to all University users including staff, students, academic partners and visitors. The key purpose of the role is to resolve support requests whilst delivering excellent customer satisfaction and service delivery demands.

Reporting to the IT Service Desk Manager, you will be a member of the End-User Computing team ensuring the delivery of a first-class range of IT. You will help support the department by adhering to ITIL incident, problem and change management processes and be an ambassador for best practise and relationship building across this diverse user base.

You will have strong troubleshooting, analysing and diagnosing skills with an aptitude to learn. You will have excellent verbal and written communication skills, with the ability to communicate effectively with colleagues from across the University with a range of technical abilities. 

The role will work in collaboration with other staff, teams, and functions to drive forward the continuous development of robust, resilient and performant services, providing greater mobility of systems in a global context whilst maintaining confidentiality, integrity, and accessibility.

Please note for this position it will not be possible for the University to issue a Certificate of Sponsorship, therefore candidates should only apply if they are currently eligible to work in the UK.

At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost 160 years, and today we’re helping shape a global future that supports and nourishes talent worldwide. 

Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, textiles, animation, history and culture, and more. 

Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you.

At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost 160 years, and today we’re helping shape a global future that supports and nourishes talent worldwide.

Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, textiles, animation, history and culture, and more.

Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you.

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