CRM System Administrator

The above permanent post is available immediately. This post will be part of the CRM Team and we can offer this as a hybrid role that offers flexible working between home and our Streatham Campus.

Summary of the role/position
We are seeking a CRM System Administrator to join an expanding team working with various areas of the university. You will be responsible for providing day to day support across the CRM ecosystem, supporting colleagues to enhance all areas of CRM, by producing and analysing data and implementing system improvements.

We are looking for someone who can work collaboratively with users and stakeholders to formulate implementation plans and has led and managed the training of users in new IT systems. Also, someone who can analyse datasets and create reports for stakeholders.

This role will involve working with all areas of the University and third parties to identify requirements and opportunities and lead in the configuration, testing, documentation and maintenance of CRM products and other BTS products whilst following change control processes.

Just some of the benefits that come with this role include: 

• Substantial annual leave package of 41 days!
• Incredible USS pension scheme.
• Sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy.
• Flexible Work options.
• Benefit from fantastic discounts at local and national shops through numerous discount schemes including TOTUM cards.
• We take your personal and professional development very seriously and we’ll will empower you to keep developing your expert skills and give you access to the latest technologies and platforms.
• Access to discounted state-of-the-art fitness centres on all our campuses.
• Sustainability Commute: Join our sustainable travel initiative by enjoying a 10% discount on bus passes, cycle to work scheme and taking advantage of car sharing incentives. Save money and reduce your carbon footprint.
• Recognition and Rewards: We have multiple schemes that help us celebrate your contributions.
• Stunning campus locations in Exeter and Cornwall.

Please ensure you read the Job Description and Person Specification (available on the university's website, accessed by the 'Apply' button) for full details of this role.

The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a gold rating in the Teaching Excellence Framework Award 2023, underpinned by gold ratings for Student Experience and Student Outcomes.

Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

Further information
Please contact Jason Waldock, j.waldock@exeter.ac.uk.

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